Important Update: Delivery and Response DelaysDue to the strike, high order volumes, and the busy current period, your delivery may be delayed. Rest assured, it's on its way! Please note that responses to inquiries may also take longer. Thank you for your patience! |
What is your return policy?
We want you to be completely delighted with your online purchase from www.kamik.com. If you are not 100% satisfied for any reason, you may return the item(s) for a full refund. Items must be unworn, with tags affixed and in original packaging.
We accept returns by mail, returns must be received within 30 days of order date to be eligible for full refund.
Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
HOLIDAY RETURN POLICYAny orders placed from Monday, November 25, 2024, to Thursday, December 12, 2024, will qualify for an extended return window until January 10, 2025, to initiate a return. No late or re-stocking fees will apply if post marked by January 10th, 2025. |
How to return a product by mail?
Simply mail your unworn merchandise in its original packaging, with all hangtags attached. Please note, we do not currently offer exchanges.
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On the Return Form, please indicate order number, the product, the reason code and the quantity of each item you wish to return.
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We recommend that you choose a return shipping method that gives you the ability to track your return shipment.
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We are not responsible for packages not received if sent via a non-traceable carrier.
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Please note, all shipping costs, including those incurred for returns are non-refundable. We will not accept C.O.D. deliveries
If you do not complete the return form, your refund may be delayed by 30 days or more. We need this information to process the refund quickly.
REFUND POLICY
Refunds will be applied to the same credit card as the original purchase. Refunds include the amount you paid for the item(s) along with any sales tax which was charged at the time of purchase.
Please allow up to 14 business days for returns to be processed, once refund is issued allow 3-5 business days for refunds to post to payment account.
Shipping fees and sales tax on shipping cannot be reimbursed.
In the event of a fulfilment error or defective product, please contact us.
Return Address | Do not visit this address in person; it is for mail returns only:
Kamik
Attn: Returns
REF #GFI-##### (order number)
1940 55th Avenue
Lachine, QC
H8T 3H3
Canada
EXCHANGES
Unfortunately, we do not have an exchange program; please follow the above steps to return an item(s). To place a new order, visit us at kamik.com.
DAMAGED PRODUCT OR FULFILMENT ERROR
If you received a defective/damaged product or have an order fulfilment error, please contact us via our contact us form.
Please include your order number and a description of the problem in your email.
*Please note: Orders with multiple items may be shipped separately. In the event that your order is shipped in multiple packages, shipping fees will only be billed once.
